FAQ

Shipping and Delivery

  • What shipping options do you offer? We offer standard and expedited shipping options for domestic and international orders.
  • How long does shipping typically take? Shipping times vary depending on the destination and selected shipping method. Standard shipping within the US usually takes 3-5 business days, while international shipping may take longer.
  • Do you offer international shipping? Not currently, we look forward to offering International shipping soon.

Product Information

  • What materials are your products made from? Our products are primarily made from high-quality materials such as resin and PLA, PLA+, PLA Tough, PETG filaments.
  • How are your products manufactured? Our products are manufactured using a combination of 3D printing and resin casting techniques, ensuring precision and quality in every piece.
  • Are your products suitable for children? While many of our products are suitable for collectors of all ages, some may contain small parts and are intended for adult collectors only.

Ordering Process

  • How do I place an order? Orders can be placed directly through our website by adding items to your cart and proceeding to checkout.
  • Can I modify or cancel my order after it has been placed? Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer support team for assistance.
  • Do you offer gift wrapping or personalized messages? At this time, we do not offer gift wrapping services, but we can include a personalized message with your order upon request.

Returns and Exchanges

  • What is your return policy? We offer a 30-day return policy for eligible items.
  • Are there any items that are non-returnable? Custom orders and personalized items are non-returnable unless they arrive damaged or defective.

Payment Methods

  • What forms of payment do you accept? We accept all major credit cards, PayPal, and other secure payment methods.
  • Is your website secure for online transactions? Yes, our website is encrypted and secure for online transactions.
  • Do you offer payment plans or financing options? At this time, we do not offer payment plans or financing options.

Customer Support

  • How can I contact your customer support team? You can contact our customer support team via email at support@galaxybuilt.com or through our Contact Us page.